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<h1>Support</h1>
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<p>For all product related support including warranty repair, and installation support please e-mail <a href="mailto:info@c10.com.au">support@c10.com.au</a> or call our support line during business ours on +61 2 9722 3360.</p>
<h1>Value Added Service Offers</h1>
<p>In addition to providing product support, we have developed a range of value added services that are targeted specifically to our carrier and service provider customers as a means of lower your distribution, handling and support costs, enabling you to focus on your core business.</p>
<p>These services include:</p>
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<li>Customised packaging and delivery of CPE and accessories</li>
<li>Just-In-Time Delivery</li>
<li>CPE Exchange Program (for end-users)</li>
<li>Managed Warranty Service</li>
<li>Knowledge Based Level 2 Support</li>
<li>Management of a Web / Phone Based Shopfront for direct access by your subscribers</li>
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<h2>Customised packaging and delivery of CPE and accessories</h2>
<p>We brand kits comprising all necessary hardware and software for your particular application. These kits contain all the items required to ensure a simple and easy service installation by the end-user creating a positive customer experience related to your brand.</p>
<h2>Just-In-Time Delivery</h2>
<p>C10 Communications can provide customers a Just-in-Time inventory management service. This Service will reduce the cost carriers and service provides face when carrying and warehousing inventory.</p>
<p>This service includes on-line ordering from your customers or channels and next day delivery to most destinations in Australia.</p>
<h2>Filter Exchange Program (for end-users)</h2>
<p>C10 can also offer a customised exchange programme where we manage return exchanges and upgrades as required by you customers. This service is specially customised for each project undertaken.</p>
<h2>Managed Warranty Service</h2>
<p>C10 Communications provides customers a managed warranty service to address the post-warranty phase. This service will ensure simplified and quick resolution of warranty related issues.</p>
<h2>Knowledge Based Level 2 Support</h2>
<p>C10 can provide a Level 2 knowledge based support service tailored for specific customer requirements. The service can be accessed directly through telephone and web portals or interfaced into your existing customer support facilities.</p>
<h2>Management of Web / Phone Based Storefront for CPE / Accessory Products</h2>
<p>C10 Communications can provide managed and customised website and phone ordering service. This will allow your customers to order on-line the products they require, avoiding them calling you directly or having to source their requirements elsewhere.</p>
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<hr size="1"><p>Copyright 2007 <a target=_top href="/">C10 Communications Pty Ltd</a></p>
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